Support
Wyckoff Files · Last updated: November 9, 2026
Getting started
Open a neutral-titled dossier, inspect only the visible fragment, collect price and volume facts and write a stage hypothesis. Complete required range and event tasks, add evidence and a counter-evidence condition, then seal. Use Unseal to move to the next assigned fragment. Sealed answers cannot be edited.
Learning and independent practice
Investigation manuals provide twelve lessons and twenty-four self-checks. Independent review adds twelve different questions. Event field cards explain terms and common confusions. Free annotation accepts bundled or imported data without a standard answer or automated phase score.
CSV troubleshooting
Use UTF-8 CSV with timestamp,open,high,low,close and optional volume headers. Dates must be strictly increasing and unique. Prices must be positive, satisfy low ≤ open/close ≤ high and align to your chosen tickSize. Missing volume is unknown and disables volume evidence. Correct the reported line and field, then run preflight again; partial imports are not saved.
Saving and recovery
Submitted judgments save transactionally. Text entries save after a short pause and when leaving the page or backgrounding. Back up through Preferences before uninstalling. Active sessions become truncated read-only snapshots in exports. Full completed records and personal datasets may be backed up. Keep source files and your exported backups in a safe location.
Two-seat mode
The same iPhone can be handed from seat A to seat B for independent reading. Confirm the handover before viewing the shared cutoff. Both seats must submit before the comparison is revealed. Cancelling this mode retains submitted records and requires confirmation. This is not an online community feature.
Accessibility and offline use
Use the chart data table and Earlier/Later buttons as alternatives to direct chart selection. Appearance and candle color direction can be changed in Preferences. Core teaching data works offline. Legal pages attempt the public HTTPS URL and use bundled content when the connection fails.
Contact and diagnostics
Email wyckofffiles@support.com. This address is an unverified workflow-default address and must be replaced before App Store submission. When an operational address is configured, include your app version, iOS version, affected screen and steps to reproduce. Do not send account credentials, real financial information, private datasets or screenshots containing personal information unless you choose to share them.
App information
Wyckoff Files 1.0.0 · iPhone · iOS 16 or later. No account, advertising, purchases or live trading. All built-in market samples are synthetic educational records. Camera and microphone capture are not enabled in this release.